Canned Messages
At Onlinechatcenters, we try to make your experience with your visitor as stream lined as possible. That is why we offer Canned Messages. With Canned Messages, you can configure a set a responses in your admin console that will be displayed on your operator console. When chatting with your visitor, you can select any of these canned responses that will be immediately sent to the visitor without you having to type them out.
To configure your Canned Messages, login to your admin console and browse to Preferences >> Canned Messages
Here is where you can view your existing Canned Messages or add new. The Push selection allows you to designate whether you want the message to be immediately sent to the visitor or to be added to your text area to be sent by you.
Next, on the operator panel, you can select which canned message you would like to send to your visitor
