• Follow your vistors as they browse your website
• Take control and change the web pages on your visitor's system
• Help your users fill out forms on your website, what you type in your agent window gets transferred to your visitor's browser

To use the Co-Browse feature, you need to be using the OCC Agent application (the web based agent does not support the feature).
When a visitor appears on your site, you will be notified on your Agent application

Highlight your visitor and you will now see the Co-browsing tab.

Select the Co-browsing tab and you will now see the web page that the visitor is currently on. There is also a selection called "Agent is master". Enabling this selection gives you control of your visitor's browser.

**Note**
Co-browsing works only on the web pages that you have placed the OCC code on

You can now see and browse to any link on your site and your visitors web page will change to whatever selection you made as long as its on your web site and on the pages that you have added your OCC code to. To release control of your visitor's browser, just uncheck the "Agent is master" selection.