Operator and Visitor Conference

This feature allows multiple operators to start a conference with each other or with a visitor.

To start a conference, make sure that you have more than 1 operator enabled for you account. Next you will need to start a live chat session with one of the operators.

Once you are in the chat, you will notice a button called Conference next to the save button. Click this and another dialog box will pop up to select the participants.

Once you select your other agent(s), you will now be in a conference with all of the selected parties.

In this example, we have 2 operators and a visitor all in the same conference. You can start a conference at any time during a live chat session.