Email Signature
From the OCC Agent, you can create an Email Signature that includes your Live Chat icon and your online/offline status to be imported into your favorite email client like outlook or thunderbird. If you have multiple departments, you can select just a single department for your signature or you can select them all. If your email recipient clicks on your Live Chat icon in your email message, they will go directly to the Live Chat dialog to begin their chat session.
Below is an example of an email signature in Outlook.
