FAQ

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Main > Administration Console

	What's the difference between the company logo and the department logo? Last Modified Time: 01/20/10
	How do I login to my Administration control panel? Last Modified Time: 05/11/10
	I have forgotten my Administration control panel login, how do I retrieve it? Last Modified Time: 05/11/10
	How do I change the fields on the Request Chat Window Popup? Last Modified Time: 05/11/10
	How do I set up the request window to bypass the list of departments and go straight to the default department form after clicking the support icon? Last Modified Time: 05/11/10
	How can I monitor/chat with multiple websites from one single OCC Agent Software Application. Last Modified Time: 05/11/10
	I just signed up and added the HTML. How can I ensure that i have everything OK and test the chat system? Last Modified Time: 05/11/10
	Can I use OCC for eBay and/or other 3rd party websites that do not allow javascript? Last Modified Time: 05/11/10
	How do I set up the request window to bypass the chat request form and go straight to the chat window? Last Modified Time: 05/11/10
	When attempting to login to the administration section, I get the error message "Your account is disabled." Last Modified Time: 06/04/10
	How can I use OCC to support other languages other than English? Last Modified Time: 06/09/10
	Is there a way to disable the user from receiving copies of the chat transcript? Last Modified Time: 06/09/10
	Why do I get a Security warning for HTTPS? Last Modified Time: 08/26/10
	Why am I unable to monitor visitors to my site? The Chat Request works, but I do not see them as they surf. Last Modified Time: 09/01/10