FAQ

Search our Knowledgebase below for our answers to our most frequently asked questions.

If you have any additional questions or requests, please request a live chat to speak with us immediately.

Main > Operation

	Can I use your software on multiple computers? Last Modified Time: 02/12/10
	I cannot login to my operator account. Last Modified Time: 05/03/10
	I just signed up and added the HTML. How can I ensure that i have everything OK and test the chat system? Last Modified Time: 05/11/10
	Do I have to have a department and an operator to begin chatting? Last Modified Time: 05/11/10
	I am unable to use foreign characters in the web agent. Last Modified Time: 05/28/10
	How do I change the duration before a chat request by a visitor times out? Last Modified Time: 06/09/10
	How can I use OCC to support other languages other than English? Last Modified Time: 06/09/10
	Is there a way to disable the user from receiving copies of the chat transcript? Last Modified Time: 06/09/10
	Quick Start video to Signing up for OCC. Last Modified Time: 07/30/10
	Why do I get a Security warning for HTTPS? Last Modified Time: 08/26/10
	Is OCC safe to have embedded on my site? Last Modified Time: 08/26/10
	Why am I unable to monitor visitors to my site? The Chat Request works, but I do not see them as they surf. Last Modified Time: 09/01/10
	My website icon keeps going offline when I do not change my status to Offline. Last Modified Time: 09/01/10