Transfer Chat Request
Chat forwarding allows you as an operator to forward an in progress chat session to another available operator. This is for situations where if you cannot answer the question for the customer, you need to forward the chat session to another support representative who can.
To forward a chat request, click on the Forward button during the chat session. (highlighted in yellow on the screenshot)
Next you will be asked to select an operator to forward the chat session to.
Select your operator and click on the Transfer Request button to forward the chat session.
