Hidden Operators
Hidden operators are useful when you want to be logged in, but hidden from your visitors. Hidden operators are best for second or third line support or managers who only want to take live chats that were forwarded to them from another operator.
To enable this feature for your user, login to your control panel and visit Setup >> Operators. Click Edit on the operator you wish to apply the feature to.
The option labeled Hidden Ability will let you know if that option is enabled.
To enable or disable that option, toggle the checkbox.
Now within your your operator client, you will have a new status selection.
You can select the hidden status at any time to monitor your visitors, but not affect the Online/Offline status on your website.
