Live Invite

Live Invite

Live Invite is a new way to interact with your visitors. You can send customizable questions to your visitors straight from your operator application and they can answer your question and immediately start a chat session. You also have the option to automatically send Live Invite's to visitors that have been on your web page for a specific period of time.

To use this new feature, make sure you are running Operator application version 1.0.10.32 or greater.

Next, make sure that you have a visitor on your web site and is visiting one of your web pages that contains the OCC html code. Then just right click on the active vistor in your operator application and select "Live Invite"

You will then get a pop up window to enter the text to display on the visitors web browser. Input the text that you would like to display on the visitors web browser and click the Send button.

This is a sample of what your visitor would see.

You will notice that the text that you entered is now displayed on the visitors web browser and there is a place for them to respond to you if they want.

When the visitor responds to your question, they will be immediately placed in a live chat session with you.

The other part to Live Invite is more automatic. From within your Administration console, you can build "Live Invite" pop ups that are time based. Meaning that if a visitor comes to your site and visits a page that you have setup for Live Invite and is still on that page after a specified period of time, automatically send the visitor a Live Invite question.

Here are the steps to setup the Automatic Live Invite.

This is where you can build your various Live Invite Pop ups that will be displayed for the visitor after staying on that page for a specified period of time.

Click on the Add New button to add a Live Invite to your list. You can add as many Live Invite's as you want. In the message box, add the text that you would like displayed for the visitor and specify a timer value in seconds. The timer will pop up the live invite automatically when the visitor has been on the specific web page for the period of time specified in the timer value. Click apply to save your new Live Invite.

You should now have a new entry in your list of Live Invites.

The next step is to go to your Manager >> Generate HTML section of your web console. You will now need to generate new HTML code for pages that you would like the auto Live Invite to be active on.

Click on the department name, in the above example "support" to populate the HTML code in the window. You will also notice a new drop down "With Live Invite Feature". If you want to include the auto Live Invite into your HTML code, using that drop down menu, select the live invite pop up message that you would like to include.
Note: If you do not want to have the Live Invite feature enabled, make sure you select the "No (default)" option in the drop down.

In this example above, I selected the Live Invite pop up message Do you have any questions...

When I copy this code onto my web page, after 15 seconds, my visitor should automatically get a Live Invite pop up asking them if they have any questions about our feature list. The flexibility behind this feature is you will be able to generate any number of live invite message pop ups and strategically place them on specific web pages. You don't need to constantly monitor your visitor activity anymore, let the OCC system engage the customer automatically for you.

if you have any questions regarding this new feature, please let us know: support@onlinechatcenters.com