Reporting
OnlineChatCenters provides reporting features for all of our customers accessible from your web-based control panel.
The following reports are available:
- Operator Statistics: Rating, Chats
- Invite History
- Visitor Surf Log - Premium Only
- Chat History - Premium Only
- Hot Page Ranking - Premium Only
- Referral Links - Premium Only
Every Report has the ability to be exported to a .csv file and be scheduled to run how often you want and emailed.
Below are some screenshots of sample reports.
Web Site Statistics
This report provides data for what pages your visitors came to.
Chat History
This report provides a historical list of past chat sessions with your visitors. By clicking on the links you will be able to bring up the whole chat sessions including the dialog between the operator and the visitor.
Operator Ratings
This report provides ratings for each operator. (in order to get a rating, your visitor needs to "rate" your operator by selecting the drop down rating during or after the chat session)
Statistics
This report provides statistical data for each operator. Basic stats like how many active, finished, passed or rejected chats.
Referral Links
This report provides data about where your visitors came from, including a graphical pie chart.
Scheduled Emails
Though not a report, this is your list of scheduled reports and the times when they will run. When the scheduled report is complete, it will then be emailed to the designated email address.
Visitor Session report
This report provides actual session data for each visitor that came to your site, including what pages they visited and for how long.
