Archive for March, 2011

New Generate HTML Area with Direct Link Launched

Written by: Categories: Features,News
March 22nd, 2011

Some of our users may have noticed an updated Generate HTML area in their account administration section.

live-chat-html-for-websites

The section can be accessed by visiting Setup –> Generate HTML

Other than the more updated look, we added 2 features that we hope will greatly improve the deployment and ease of use of our website live chat system :

1. The department select page is disabled by default for accounts with 1 department or less. It can be enabled again through a checkbox under the Options section. The ability to toggle whether chat requests require a pre-chat request form or whether the page is bypassed to go straight to chat is also available through the Options section:

Multiple Departments in Live Chat

Show Department Select Page

2. A new option is available – Direct Link using a shortened URL, http://occ.bz. The new option is designed for direct linking to your live chat account or department. We also used a short URL for easy integration into character-sensitive systems like Twitter. This new option is ideal for social networks such as Linkedin and Facebook.

Live Chat For Social Networks

Direct Link Chat Option

Check out the new Generate HTML section and expand OCC live chat support to all the social networks your company uses:

Live Chat HTML Generation

Generate HTML Section

Mac OCC Agent Beta version 1.7 Released

Written by: Categories: Features,News
March 17th, 2011

The Mac OCC Agent Beta version 1.7 is now released and available for download.

You can download the latest version, version 1.7 here:
Download OCC Agent for Mac

In this latest version we added:
# Live Spell Checking

Features still in development:
* Multi language translation

Stay tuned to our blog or twitter for more updates!

Small Feature Added – Search Chat History Chat Transcripts

Written by: Categories: Features,News
March 11th, 2011

A small feature was added to your OnlineChatCenters administration section today.

The Search box in the Chat History section under Chats now has the added ability to search your entire chat transcripts. The search box also searches the request identification number and the entire request information recorded.

Since the Chat History section is only available for Premium Version accounts, this is only for our Premium users.

Search Chat Transcripts in Chat History

Search Chat Transcripts in Chat History

OCC Agent Update v.2.0.55.0 Released – links & other issues

Written by: Categories: Features,News
March 4th, 2011

OCC Agent v.2.0.55.0 was released today.

Updates in this version:

– links opens in your default browser
– fixed always on top + start minimized issue
– fixed proxy server authentication
– changed default Alert (popup/flash) settings

Mac OCC Agent Beta version 1.5 Released – Multiple chats, notifications, & more

Written by: Categories: Uncategorized
March 2nd, 2011

The Mac OCC Agent Beta version 1.5 is now released and available for download.

You can download the latest version, version 1.5 here:
Download OCC Agent for Mac

In this latest version we added:
# Multiple chat tabs
# Flashing notifications for new messages
# Pop up/Sound notifications for new request and new visitors
# Tray icon notifications
# Layout and column customization
# Auto-updates check
# Ability to change status from status bar
# Miscellaneous bug fixes

Features still in development:
* Multi language translation
* Live spell checking

Stay tuned to our blog or twitter for more updates!