Mac users can and should update their OCC Agents to the latest update, version 1.11
This includes updates to operator to operator invites, visitor chat invites and and update to the translation module which is now active!
With this update, we’ll be officially moving the Mac OCC Agent out of “Beta.”
Download the latest Mac update here: OCC Agent for Mac
We’re honored to have been chosen as a Best Web Tool for the live support software category by Web Hosting Search.
In the OCC administration dashboard, you have the ability to define your offline settings for your website or specific departments.
This feature is available only to Premium users of our live chat. Free users will still only be able to use the “leave a message” option for offline support.
While we plan on releasing more options for when your operators are offline or unavailable, we only have the forward to a URL feature currently available. Future offline options will include forward to phone, go hidden or forward to an instant messaging service.
Find the new settings under Setup > Basic Settings > Offline Settings
Offline Settings Option
Select the department / website you want to change the setting for and plug in a URL on your website to forward the visitor to when they click your offline icon.
Forward Visitor to URL
With this new feature, Premium users can route visitors more effectively on their site such as forwarding requests to the Sales department to a request quote page, Support department to a support login area or help files and leaving General Inquiries to the regular offline leave a message form.
For more feature updates and specials follow us on our new twitter account: @OCC
Follow us on our new OnlineChatCenters-only Twitter account:
Our old twitter, @motava will be only for motava specific items now and everything OCC related will be located at the new account!
Some updates to the OCC Windows Software were officially released today in version 2.0.56.4. Updates to the Mac and Web versions will be released in the next couple weeks.
You can download the latest OCC software for Windows here
In previous versions, OCC operators had no notification displaying whether a chat invite was sent to a visitor or not. In the Topic column, we added a notification that is global to all operators displaying one of 4 statuses for invites sent:
Auto Invite Sent
Auto Invite Rejected
Manual Invite Sent
Manual Invite Rejected
Manual Invite Sent Notification
A much requested feature has been to add a hotkey to switch between chat tabs when in multiple chats. Now when CTRL+Tab is hit, you will switch between chat tabs. Previously, there was a small bug in disappearing text between chats. Now the message you type in one chat will remain and not disappear when you switch.
Press CTRL+Tab to switch between chats
Chats now remain on the Operator’s screen after they’ve been ended and even after a visitor has left the website. This is a particularly useful feature that allows operators to review the chat or email the transcript without digging through their live chat history.
Now the End Chat icon changes to Close Chat after the chat has ended. Clicking Close Chat will close the chat window. A timestamp has also been added to the ending chat text.
End Chat
Close Chat
The Operators list now displays the number of chats an operator is currently involved in. A simple but useful addition!
Operators List - Number of Chats
Other minor updates worth mentioning include:
You can download the latest OCC software for Windows here
