Some more new updates to the OCC Web Agent have now been uploaded:
1. Custom Invites – Under the Chats menu, we’ve added custom invitations to be sent to site visitors.
2. Timed Invites – Timed invites are also now enabled under the Chats menu.
3. Canned Messages – Your canned messages are also now available within the web agent.
4. Knowledgebase – Your custom knowledgebase articles are also able to be inserted to a chat with a visitor.
5. File Sending – The send file feature now also works to send your visitors files while chatting with them.
We experienced some downtime during this update early this morning around 5 AM PST. We thank the users that notified us and will work to keep our downtime to a minimum or eliminated completely for future updates!
Visit the new OCC Web Agent at: https://www.onlinechatcenters.com/agent
Tags: canned messages, chat invites, Features, file sending, knowledgebase, occ, web agent
