Some of our users may have noticed an updated Generate HTML area in their account administration section.
The section can be accessed by visiting Setup –> Generate HTML
Other than the more updated look, we added 2 features that we hope will greatly improve the deployment and ease of use of our website live chat system :
1. The department select page is disabled by default for accounts with 1 department or less. It can be enabled again through a checkbox under the Options section. The ability to toggle whether chat requests require a pre-chat request form or whether the page is bypassed to go straight to chat is also available through the Options section:
Show Department Select Page
2. A new option is available – Direct Link using a shortened URL, http://occ.bz. The new option is designed for direct linking to your live chat account or department. We also used a short URL for easy integration into character-sensitive systems like Twitter. This new option is ideal for social networks such as Linkedin and Facebook.
Direct Link Chat Option
Check out the new Generate HTML section and expand OCC live chat support to all the social networks your company uses:
Generate HTML Section
Tags: Features, live chat for facebook, live chat for linkedin, live chat for twitter, occ updates, social network live chat
