Search our Knowledgebase below for answers to our most frequently asked questions.
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I uploaded an animated GIF image file to the Customized Banner Advertisements section but it is not animated or not visible during a visitor's chat session.
Last Modified Time: 07/10/14 | |
Can I customize the Chat Windows and the Chat Invite Window?
Last Modified Time: 07/10/14 | |
How do I change the fields on the Request Chat Window Popup?
Last Modified Time: 07/10/14 | |
How do I find a direct link to the chat?
Last Modified Time: 07/10/14 | |
How do I set up the request window to bypass the chat request form and go straight to the chat window?
Last Modified Time: 07/10/14 | |
How do I place the OCC icon on the side of my website (such as the right or left hand side)?
Last Modified Time: 07/10/14 | |
What is URL masking and how do i use my own domain in the chat window?
Last Modified Time: 07/11/14 | |
How can I use OCC to support other languages other than English?
Last Modified Time: 09/04/14 | |
How to enable embedded chat.
Last Modified Time: 10/26/16 |